Email/Electronic Communication Policy

We Respect Your Privacy

St Clair Medical is mindful that even if patients have provided elctronic contact details, they may not be proficient in communication via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes Email, Facsimile (fax) and short message services (SMS). Our emails are hosted by Microsoft 365 which is extremely confidential.

Communication with patients via electronic means is conducted with appropriate regards to privacy.
St Clair Medical does not communicate with patients about their medical conditions through email, unless they request us to do so.

At St Clair Medical we use email for the following:

-Ordering supplies/sample medication
-Sending invoices for
-Receiving requests for reports from Work Cover/Insurance
-Receiving updated health information Receiving patient complaints-to Practice Manager email
-Patients requesting results or medical certificate to be emailed to them